We pride ourselves on the breadth of specialized services that we have to offer. No matter what the need, our qualified consulting team is poised to optimize people, processes, technology, and data.
Our Strategic Partnerships
SERVICES OVERVIEW
Bussiness transformation
Healthcare Specialized Services
• Value-Based Care/Utilization Mgmt.
• TEAM Bundles
• Population Health Strategy
• Member Enrollment & Credentialing
• Virtual Care/Hospital-at-Home
• Clinical Operations Optimization
• Pharmacy Operations
• Continuum of Care Integration
• Revenue Cycle Management
• Provider/Payer Contracting Optimization
• New Product Innovation
• Claims Processing Optimization
• Clinical Trials Optimization / R&D Acceleration
Supply Chain Management
• Procurement & Supplier Management
Transaction Advisory Services
• M&A and Divestitures
FINANCE & ACCOUNTING
Finance Transformation
• Improve & Optimize Accounting Operations, Reporting, Budgeting & Forecasting
• Data & Analytics Enablement
Financial Operations
Equity Administration & Accounting
Financial Reporting
Technical Accounting
Financial Close Automation
Tax Compliance & Provision Support
• Corporate, International,
State & Local, Sales & Use
• Shared Service Delivery Model
• Treasury
RISK & COMPLIANCE
Enterprise Risk Management (ERM)
Healthcare Risk Transformation
Information Security & Privacy
Regulatory Compliance
• HIPAA Privacy & Security
• Price Transparency - No Surprises Act
• PCI Compliance
• False Claims Act Compliance • DOI Regulations
Government Programs
• Fraud Waste & Abuse
• Part C & D Compliance
• Managed Care Compliance
ESG Implementation & Benchmarking
Operational Risk Management
Continuous Controls & SOX
Co-Source/Outsource Internal Audit
Tax Compliance
TECHNOLOGY & DIGITAL
Al Governance, Implementation
& Optimization
Telehealth Optimization
Business Technology
System Assessment -System Selection -System/Cloud Implementation Performance Optimization
Data Analytics, Governance
& Management, BI
Data Privacy & Cybersecurity
Digital Innovation & Transformation
• Brand Experience
• Patient/Member Experience
• Physician/Clinician Experience
• Workplace Experience
Automation Strategy
• Business Process Improvement (BPI)
• Enterprise Performance Management (EPM)
TALENT ADVISORY
Business Acceleration
Culture Practice
Leadership Development
Executive Coaching
Outplacement
Healthcare payers aren’t just under pressure; they’re expected to transform in real time. Between evolving regulations, rising consumer expectations, digital demands, and cost containment goals, the stakes have never been higher. But complexity shouldn’t mean compromise.
At ZRG, we partner with payer organizations to cut through the noise and drive real progress. Whether you're tackling operational inefficiencies, modernizing member engagement, or reimagining value-based care models, we bring strategic horsepower and hands-on execution to every engagement.
We don’t show up with binders. We show up with a plan, the urgency to move, the right blend of project management precision, and change management expertise – because better outcomes aren’t theoretical, they’re measurable.
OUR AREAS OF FOCUS
VALUE-BASED CARE
• Identify patient populations
• Shared risk models
• Develop patient engagement tools and portal improvements
• Develop quality measurement capability of patient
outcomes by segment
POPULATION HEALTH STRATEGY & EXECUTION
• Programs and metrics to improve specific population health including prevention and early detection programs and related data analytics
PATIENT/MEMBER EXPERIENCE
• Map experiences and drive innovation using tools like Service Blueprints and Journey Maps to identify how to streamline patient workflows to create efficiencies
VIRTUAL CARE/ HOSPITAL AT HOME
• Program/project/change mgt. for optimization
• Remote patient monitoring
& diagnostics
• Smart device enablement, digital
mapping, data & analytics and benchmarking
REVENUE CYCLE MANAGEMENT IMPROVEMENT
• Full lifecycle revenue cycle improvements including revenue integrity, CDI, medical coding reviews, and data-driven process improvements
• Improved labor mix through use of partnerships
& outsourcing
PRICING TRANSPARENCY
• Program and change management with cross functional teams to enable consumers to identify, compare and choose desired levels of value
PHARMACY OPERATIONS
• Pharmacy operations
• Retail pharmacy strategy
• Performance and compliance assessments
•Third-party risk management
• Location reviews, dashboard reporting and technology implementations
HEALTHCARE MERGER & ACQUISITIONS
• Guide provider organizations in buying, selling, or merging, offering strategic advice, due diligence, valuation, and regulatory support to optimize outcomes
DIGITAL TRANSFORMATION, INNOVATION & EVOLUTION
• Human-centered strategy and design approach to identify desired digital capabilities, streamline and automate existing processes for key provider domain areas
AI ENABLEMENT
• Hyper Personalization Data Mgt improves success by identifying data fields and systems,
mapping them to use
cases, and combining
them for personalized
experiences; once
mapped, it supports
analysis and informs
AI/LLM integration
decisions
READY TO TRANSFORM? LET'S CONNECT.
Whether you're at the start of a transformation or stuck mid-stream, we're the partner that shows up ready to execute.
Email Us: askexperts@zrgpartners.com
