One Times Square

Background:

Anchored in the heart of Times Square, One Times Square (“OTS”) has been a defining landmark of the New York City skyline and spirit since 1904, when it first opened as the headquarters of the New York Times. For over a century, it has served as the backdrop to the world’s most celebrated New Year’s Eve transition.  Today, OTS is entering a transformative new era: a dramatic repositioning of the iconic building that not only elevates and preserves its historic legacy but also revolutionizes the space into a modern media and experiential platform. Ultimately, setting a new standard for engagement in the city that never sleeps and beyond.

Since Jamestown acquired the property in 1997, significant technological and infrastructure investment has transformed the building into a global leader in advertising, digital signage, brand activations, and event partnerships.  Through this strategic combination of asset repositioning, experiential branding, and forward-thinking digital media investment, Jamestown and OTS investors have successfully transformed OTS from an obsolete office tower into one of the most valuable advertising properties in the world, demonstrating a pioneering model for placemaking and income diversification in urban real estate.

Capitalizing on the building's premier Times Square Location and the high-impact engagement driven by its media assets, OTS is expanding its reach through the development of experiential entertainment offerings. For the first time, millions of visitors will be invited to explore the beauty within the iconic building's walls. Additionally, Beyond the creation of premium inventory and event space for the New Year’s Eve celebration, OTS will introduce a year-round opportunity to experience the legendary NYE Ball, along with a series of distinctive, never-before-seen experiences in Times Square.

Dedicated to the preservation of history as it further evolves in digital and physical worlds alike, One Times Square extends its legacy as a cultural icon beyond its physical footprint to create an immersive, memorable experience to connect brands and consumers worldwide.

https://onetimessquare.com/

Any interested candidates should contact ZRG directly.
Contacting One Times Square will only delay consideration of your qualifications.

Position Summary:

The Chief Operating Officer (the “COO”) will serve as the executive lead for the performance and strategy of One Times Square (OTS) in New York City, overseeing financial results, operational execution, customer experience, tenant and partner relationships, and investor engagement.  The COO will drive value creation across multiple business lines within the building, including but not limited to leasing and capital projects, brand partnerships, experiential programming, and digital media.

This role requires a combination of financial acumen, operational excellence, and expertise in real estate and live experiential, complemented by a creative, experience-driven mindset to shape OTS into a more dominant world-class destination. The COO will drive revenue growth while ensuring visitors enjoy a premier, immersive experience.  Acting as a trusted strategic advisor to ownership, the COO will leverage deep business insight and cross-functional leadership to unlock the building's full potential. Through strategic storytelling, the Coo will cultivate and manage complex partnerships, while ensuring the property’s success as both an investment and a consumer-facing experience.  

Duties and Responsibilities:

1. Strategic Leadership:

• Drive the strategic vision and operational execution to realize and maximize OTS’ market influence and cultural impact, ensuring offerings and activations drive engagement, revenue, long-term brand value.
• Serve as the executive leader on all strategic and tactical matters as they relate to the current business optimization and new/future experiential and commercial ventures for OTS, including curating experiences and partnerships that enhance the building’s reputation and draw.
• Own overall performance across revenue, operational execution, and visitor engagement, aligning financial results with immersive programming and audience impact.
• Establish and monitor key performance indicators (KPIs) across all aspects of OTS, including guest experience, team performance, revenue growth, sales and marketing objectives, and the evolution of product offerings and experiential programming.
• Use data-driven insights to continuously optimize operations, enhance visitor engagement, and align business outcomes with strategic goals.
• Create a strategic team environment that produces exceptional guest service and engagement, and ensures all staff members perform at a consistently high level.
• Drive leasing/experience strategies and activation plans to optimize the building’s ecosystem of businesses.
• Identify and implement opportunities for capital investments, consumer engagement, and revenue enhancement.  
• Operate effectively in a fast-paced, dynamic environment, applying the right level of analysis to guide timely decision-making.
• Maintain deep awareness of market trends, competitive experiences, and audience insights, translating knowledge into actionable strategies for OTS.
• Serve as the executive leader for OTS, partnering with operational leaders, revenue and marketing heads and clients/customers to optimize OTS performance.

2. Financial Leadership:

• Oversee forecasting, budgeting, financial modeling, and scenario analysis; ensure financial accuracy and insight in decision-making.
• Lead reforecast and valuation discussions with ownership, investors, and senior leadership.  
• Stay attuned to capital market trends and structure strategies around refinancing, recapitalization, and long-term financial optimization.  
• Ongoing review and thorough understanding of monthly reports submitted by JV partner’s property management; maintain dialogue with asset team.

3. Operational & Asset Oversight:

• Drive excellence in service delivery and operational efficiency across all business lines within OTS.  
• Provide executive oversight of property operations, leasing, tenant relations, and vendor performance.  
• Negotiate leases, joint ventures, and operations agreements to maximize value while protecting ownership’s interests.
• Lead the implementation of placemaking initiatives, tenant mix strategies, and capital improvement programs.    
• Ensure compliance with loan requirements, partnership agreements, and governance structures.  
• Collaborate with internal teams to deliver a cohesive vision for the asset and best-in-class tenant experience.

4. Investment Committee Liaison:

• Serve as the primary executive liaison for Fund Management and Investment Committee.
• Collaborate with Fund Management on preparation and presentation of investor reports, financial updates, and strategic reviews.
• Maintain strong, transparent relationships with lenders, ensuring alignment with ownership’s objectives.  
• Represent the firm’s interests in negotiations, governance discussions, and long-term partnership planning.

5. Leadership & Talent Development:

• Lead, coach, and develop a high-performing team supporting the asset.  
• Build strong cross-functional alignment across business units, including leasing, construction, creative and marketing, and property management, ensuring consistent execution of OTS’ strategy.
• Build a culture of accountability, innovation, and collaboration at the asset level.
• Model leadership behaviors that reflect the firm’s values and Director-level expectations.

Required Qualifications:

• Deep expertise in live/experiential entertainment executive leadership + real estate/physical plant strongly preferred.
• Proven success in overseeing large-scale assets with multiple operating businesses.
• Exceptional financial acumen required; mastery of valuation, capital structuring, IRR analysis, equity multiple analysis, and Argus Enterprise modeling strongly preferred.
• Demonstrated success managing relationships with the team, cross-departments, and Investment Committees.
• Proven operational leadership across mixed-use or flagship assets, with a track record of enhancing value through strategic execution.  
• Exceptional relationship-building, negotiation, and communication skills—able to influence at the executive levels.  
• Deep understanding of leasing, tenant mix strategy, partnership structures, and capital markets; experience in reviewing of Leases, Partnership Documentation, Loan Documents, Budgets, and Property Level Financial Statements
• Strong knowledge of governing documents – partnership agreements, loans, complex joint venture agreements, leases at property

Skills

• Strong people management and leadership experience, with the ability to inspire, develop, and retain top talent.
• Strategic thinker who can balance long-term vision with operational precision.
• Exceptional negotiation and communication skills with the ability to influence senior stakeholders.
• Ability to thrive in a high-profile, fast-paced environment with significant visibility.  
• Organizational and interpersonal skills
• Ability to meet deadlines, accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions
• Leadership, teamwork and collaboration
• Detail oriented, logical, and methodical approach to problem solving
• Exceptional written and verbal communication

Abilities

• Consensus building
• Persuasive presentations
• Flexibility and ability to pivot
• Ownership perspective in all decisions
• Lead large teams

Background Requirements:

• Bachelor’s degree in Real Estate, Finance, Business, or related field; MBA, CFA, or CPA preferred  
• Any  combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications:

• CFA or CPA designation preferred, but not required

Salary:

$500,000-$550,000 with additional bonus potential based upon performance and company results

ZRG’S Commitment:

At ZRG, we do not just accept differences—we celebrate and support it. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, pregnancy, race, color, religion, national origin, disability, genetic information, marital or partnership status, military or veteran status, age, or any other characteristic protected by applicable law. ZRG is an equal opportunity employer and workplace, and we encourage applicants of all backgrounds & communities to apply.