Oak View Group

Background 

OakView Group (“OVG”) is a global development and investment companyoperating within the sports & entertainment industry. In just tenshort years, OVG has ascended to the top of the industry and now ownsthe space between the “What If” and the “How To.” With aclient-centric approach OVG understands that it is not enough toconsider what clients could be but instead strives to buildbusinesses by dreaming of the impossible, through strategic thoughtand flawless execution. Operating with a mindset of “the status quobeing our adversary,” OVG takes innovation to the next level. Thecompany has made a mark with pioneering projects like Climate PledgeArena and UBS Arena, both part of its diverse portfolio of sevenvenues worldwide, while also managing over 400+ global venues,demonstrating an unwavering commitment to innovative practices in itsbrief yet impactful history. This innovative approach is guided bythe fan-first mindset of the organization and grounds thedecision-making process; ensuring that every decision is made throughthe lens of the fans.

Sincethe company’s inception in late 2015, OVG has remained disciplinedin its growth while embracing bold, strategic risks. What began as ashared vision between Tim Leiweke and Irving Azoff has grown into aglobal reality—an international organization with over 500 industryexperts and a total workforce exceeding 70,000 employees. Today, OVGencompasses nine distinct divisions, each operating with a unifiedpurpose: to be a positive disruption in the industry. These divisionsare led by seasoned professionals who have built their careers on theprinciple of leaving every place better and stronger than they foundit. Guidedby a diverse and deeply experienced leadership team, the organizationis committed toelevating expectations in venues across the globe. This commitment isreflected in every aspect of its work—from premium live events andgracious hospitality to imaginative culinary offerings and holisticvenue management solutions. These efforts are backed by decades ofhands-on experience managing and developing a premier portfolio ofarenas, stadiums, theatres, convention centers, and more incommunities worldwide. As OVG rounds out its first decade inexistence, the company is looking for passionate, forward-thinkingtalent to help expand upon the company’s meteoric rise toprominence.

Position Summary 

OakView Group (“OVG”) is seeking a Senior Vice President,Hospitality and Operations (the “SVP”) to lead its food andhospitality operations across Mexico. This senior executive roleoffers a unique opportunity to quickly scale a critical operatingregion for OVG, driving long-term impact on the organization'sstrategic growth in the area. The SVP will be responsible foroverseeing all aspects of food and hospitality operations, with afocus on operational excellence, service innovation, businessperformance and the highest client satisfaction. This innovativeleader will bring extensive industry experience, strategic vision,and a proven ability to lead high-performing teams in complex andfast-paced environments.

TheSVP will serve as the executive leader for the region in a time ofhyper-growth and scaling: in just over a year, the region hasexpanded to 14 locations in 5 cities across the country. The SVP willlead a strong venue-based operational team and continue to developthe infrastructure of OVG Mexico to support the continued scale andperformance at both the regional and venue-level.

TheSVP will be charged with setting and executing the strategicdirection, overseeing financial performance, and building strongtrust-based relationships with clients, partners, and internal teams.This leader will ensure operations are tightly aligned withorganizational priorities and are positioned to support long-termbusiness goals in this region. The ideal candidate will bring sharpbusiness instincts, a proven operational track record, and theability to lead through influence rather than authority. They willthrive in complexity, embrace ambiguity as a space for innovation,and lead with a forward-thinking, people-centered approach. Successin this role will require high emotional intelligence, adaptability,and the ability to inspire cross-functional collaboration acrossdiverse teams.

Thisis a pivotal position for OVG’s continued expansion in Mexico: aperfect scenario for a visionary leader ready to shape the future ofhospitality and operations, and make a lasting, strategic impact.

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Dutiesand Responsibilities:

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BusinessLeadership & Team Management:

• Lead the OVG Mexico management team in the daily operations of the business, including finance, sales and marketing, kitchen, health and safety, and functional operations reporting.
• Enhance communication channels and promote a culture of collaborative accountability in operations by establishing a clear vision and defining shared performance metrics for the organization and its partners.
• Develop a high-impact leadership team through talent management and active performance management.
• Prepare and report annual budgets, monthly operating results, and division forecasts in conjunction with FP&A.

OperationalExcellence:

• Maintain and continuously improve operating standards and programs to guarantee consistent quality of products and services, adhering to company requirements and regulatory standards.
• Ensure full compliance with all applicable laws, regulations, and company policies in Mexico to effectively mitigate operational risks.
• Optimize all aspects of the operation that impact internal and external experiences, including employee recruitment and training, workplace culture, customer service delivery, ambiance, product selection, presentation, and overall quality.

Customer/ClientEngagement:

• Drive customer satisfaction and retention through a customer-centric approach and high-quality operating practices and robust standards.
• Serve as OVG Hospitality's primary point of contact with customers, maintaining strong and positive relationships with clients and strategic partners.

StrategicPlanning & Business Growth:

• Create and execute business plans for the division to achieve corporate objectives.
• Keep a pulse on the latest industry trends while identifying strategies and opportunities. Work closely with OVG Business Development to grow the core business by leveraging OVG relationships and synergies.
• Align and operate the division to maximize shared services/functions within OVG Mexico and capitalize on system and program efficiencies.
• Guide the company's sales and marketing strategies, including critical brand management and positioning.
• Serve as a key spokesperson and representative for the brand and division to the industry and external customers, as well as internally within OVG organizations.

Qualifications:

• Bachelor’s degree in hospitality, culinary arts, food service management, or a related field.
• 15+ years of diverse experience in catering, food service, restaurant/café, retail, and hospitality operations, including multi-unit portfolio management.
• Deep operational knowledge of the food service and hospitality industries, with a strong focus on excellence and efficiency.
• Strong financial acumen with expertise in managing operating budgets, forecasting, capital planning, and operational KPIs.
• Bilingual in English and Spanish (required).
• Experienced in contract negotiation; union experience required.
• Proven ability to drive customer satisfaction while achieving revenue and performance goals.
• Strategic thinker with excellent problem-solving and interpersonal skills.
• Highly developed verbal and written communication skills.
• Self-motivated and capable of working independently with minimal supervision.
• Technically proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems.

Salary

$190,000- 250,000 USD+ Bonus

Benefits

Benefitsvary for eligible positions: major medical insurance, life insurance,savings funds, food vouchers, and statutory benefits.

ZRG’SCommitment

AtZRG, we do not just accept differences—we celebrate and support it.All qualified applicants will receive consideration for employmentwithout regard to sex, gender identity or expression, sexualorientation, pregnancy, race, color, religion, national origin,disability, genetic information, marital or partnership status,military or veteran status, age, or any other characteristicprotected by applicable law. ZRG is an equal-opportunity employer andworkplace, and we encourage applicants of all backgrounds &communities to apply. 

ZRG’SPractice Leader

DianaBusino

GerardoReynoso

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