Dreamliner Coaches

Charter Agent
Nashville, TN

Reports to VP, Leasing (working closely with senior management)

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Background:

Dreamliner Luxury Coaches is redefining luxury travel on the road. Founded in 2020 by visionary entrepreneur Rich Thomson, Dreamliner has quickly risen to become the world’s largest provider of entertainer coaches, trusted by global superstars, Fortune 500 companies, and premier sports organizations. From its very first post-pandemic tour with the Jonas Brothers, Dreamliner has set the standard for comfort, safety, and style, expanding rapidly through acquisitions of Diamond Coach Leasing, Hemphill Brothers, Shomotion, and Show Pro. Today, with a fleet of nearly 200 state-of-the-art coaches and full-scale logistics services, Dreamliner delivers seamless experiences for concert tours, festivals, film productions, corporate retreats, and VIP events across the country. 

Every Dreamliner coach is a five-star hotel on wheels, featuring hand-crafted interiors, reclining massage seats, full kitchens, private sleeping quarters, premium entertainment systems, and endless customization options. Backed by a team of 300+ professional drivers and skilled technicians, clients enjoy peace of mind knowing safety and reliability are as much a priority as luxury. Headquartered in Nashville with facilities nationwide, Dreamliner supports the biggest names in entertainment—including Taylor Swift, Beyoncé, Bad Bunny, and Oprah—alongside leading corporations and major sports leagues like NASCAR, the NFL, and the PGA. 

Blending elegance, innovation, and unrivaled service, Dreamliner goes far beyond transportation—it creates unforgettable journeys. Whether for a world tour, a corporate roadshow, or a one-of-a-kind event, Dreamliner is the ultimate partner for those who demand the very best in travel. 

Links: https://dreamlinercoaches.com/  

 

Any interested candidates should contact ZRG directly. 

Contacting Dreamliner Coaches will only delay consideration of your qualifications. 

 

Position Summary:

Dreamliner is seeking an enthusiastic, detail-oriented Charter Agent to join their growing team. This role will serve as the primary executor of client relationships, ensuring that every interaction and booking reflects Dreamliner’s reputation for world-class service. In addition to handling inquiries, preparing quotes, and coordinating logistics, the Charter Agent must have a strong understanding of the nuances of tour travel, including the truck and bus requirements that go into executing successful tours. The role will also drive new business development by actively prospecting, generating leads, and converting opportunities into sales. By combining relationship management with operational expertise, this role ensures a seamless experience for their clients from initial contact to trip completion.

Duties and Responsibilities:

• Serve as a primary point of contact for charter clients, delivering professional, responsive, and personalized service before, during, and after each trip. 
• Respond promptly to inquiries via phone, email, and online platforms; gather trip details; prepare accurate quotes; and guide clients through booking decisions to convert leads into confirmed bookings. 
• Coordinate and manage all aspects of trip logistics including schedules, routes, vehicle availability, driver assignments, and communication while ensuring alignment with client expectations and operational requirements. 
• Understand and anticipate the unique needs of touring clients. 
• Prepare and manage all trip documentation, including confirmations, contracts, invoices, and itineraries, with accuracy and attention to detail. 
• Maintain up-to-date records in CRM and reservation systems, tracking leads, bookings, fleet availability, and client communications for reporting and continuous improvement. 
• Partner closely with internal teams, including operations, dispatch, and drivers, to ensure flawless execution and timely resolution of last-minute changes or challenges. 
• Provide excellent customer service throughout the client journey, proactively addressing issues, troubleshooting with urgency, and reinforcing strong client relationships through follow-up and feedback collection. 
• Build, nurture, and expand relationships with tour managers, production teams, and other key industry decision-makers to generate new business opportunities and long-term partnerships. 
• Proactively generate, pursue, and close new business opportunities to expand Dreamliner’s client base and increase sales. 
• Maintain a strong working knowledge of Dreamliner’s fleet capabilities, services, pricing structures, and safety standards to accurately represent the company to clients. 

Required Qualifications:

• Proven ability to build and maintain strong client relationships, acting as a trusted partner and point of contact. 
• Demonstrated track record of success in business development and sales, with proven ability to generate leads, close deals, and drive revenue growth. 
• Strong verbal and written communication skills. 
• Exceptional organizational and multitasking abilities. 
• Proven leadership in high-pressure environments. 
• Customer-focused attitude with a passion for service and problem-solving. 
• High attention to detail and accuracy in preparing quotes and managing complex logistics. 
• Have a working knowledge of logistics and geography in the US and Canada. 
• Proficiency with Microsoft Office and reservation or CRM software; experience with motorcoach scheduling systems is a plus. 
• Ability to work flexible hours, including some weekends or evenings during peak travel seasons. 

Background Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Hospitality, or related field preferred. 
• 2+ years of experience in sales, reservations, travel planning, or customer service, with direct experience in tour management or the live entertainment/touring transportation industry strongly preferred.

Compensation & Benefits:

• Competitive salary & bonus. 
• Health, dental, and vision insurance options 
• Paid time off and holidays 
• Career advancement opportunities 

ZRG’S Commitment:

At ZRG, we do not just accept differences—we celebrate and support it. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, pregnancy, race, color, religion, national origin, disability, genetic information, marital or partnership status, military or veteran status, age, or any other characteristic protected by applicable law. ZRG is an equal opportunity employer and workplace, and we encourage applicants of all backgrounds & communities to apply.