American Campus Communities Role

SITUATION OVERVIEW

ZRG has been engaged to recruit a Director of Property Management, The Callaway House & Callaway Villas for American Campus Communities, the nation’s largest developer, owner and manager of high-quality student housing communities.

ABOUT AMERICAN CAMPUS COMMUNITIES

American Campus Communities' on-campus and off-campus communities are more than great places to live. They are purpose-built to provide the environment, amenities, and resources students need to succeed, both academically and personally.

Since 1993, ACC’s university partners have trusted us to meet their financial, academic, and environmental goals. They use their expertise to build new developments, acquire and upgrade existing communities, and seamlessly manage daily operations and residence life programs.

MISSION

Consistently provide every resident with an environment conducive to healthy living, personal growth, academic achievement, and professional success.    

VALUES

• Put students first.
• Be passionate.
• Surprise and delight.
• Do the right thing.
• Pursue growth.
• Create team spirit.
• Reward achievement.
• Drive evolution.
• Optimize.
• Give back.

DOING THE RIGHT THING

They strive to create a positive impact for the next generation and beyond. That means integrating sustainability into all aspects of their development and operations, giving back to communities, investing in their team members, and driving long-term value for all stakeholders.

LED BY INDUSTRY EXPERTS

The leadership team complements world-class real estate and hospitality experience with grassroots expertise formed on the front lines of ACC communities. Many of their leaders started their careers as resident assistants.

BUILDING ON SHARED VALUES

ACC’s values start with doing the right thing. That means leading with integrity, building an inclusive and supportive culture, giving back to communities, and protecting our planet’s finite resources. So students can enjoy a future that is both successful and sustainable.

Doing good also makes good business sense, as it generates long-term value through operational efficiencies that benefit the company, stakeholders, and communities. They report their progress annually for transparency and accountability as they work toward their impact goals.    

RECOGNIZED & TRUSTED

2023 Great Place to Work Certification    
2023 NAHB Property Management Firm of the Year    
2024, 2023, 2022 Newsweek’s List of America’s Most Trustworthy Companies    
Best Places to Work in Real Estate

THE CALLAWAY HOUSE

The Callaway House is the nation’s premier full-service dorm serving students at Texas A&M University. Their fully furnished, modern living spaces feature private or shared accommodations, and kitchenettes with granite countertops and stainless-steel appliances.    

Amenities

Fit, Healthy, & Happy

• 24-hour, state-of-the-art fitness center with strength equipment, cardio machines, and free weights.
• Swimming pool with poolside cabanas.
• Professional BBQ grills.
• Access to Callaway Villas amenities and recreation.
• 24-hour recreation center with billiards, ping pong, and arcade games.
• Movie theater room.
• Multimedia area with gaming systems.
• Educational, social, and recreational activities.

The Lifestyle

• Fully furnished with leather-style furniture.
• Fully equipped kitchenette with granite countertops, garbage disposal, microwave, and full-size refrigerator.
• In-suite bathroom – double occupancy accommodations only share a bathroom with the occupants in that unit.
• Modern bathrooms with granite countertops and undermount sinks.
• Private and shared suites.
• Internet, water, sewer, trash, and monthly electricity allowance included.
• G2B® - High speed internet up to 1Gbps included per bed.
• Hardwood-style flooring.

Prepare to Succeed

• Four 24-hour Academic Success Centers with iMacs, PCs, and free printing.
• Group study lounge.
• Internet included in every suite.
• Wi-Fi throughout the community.
• 24-hour, on-call staff.
• 24-hour courtesy desk.
• Community Assistant staff.
• Housekeeping service.
• Courtesy patrol officer (see office for hours of service).
• Academic term leases.
• Full-service dining hall with unlimited meal plan included.
• Optional parking available.
• Bike storage.
• On-site laundry facilities.
• Individual liability leases.
• Professional, on-site management and maintenance.
• Roommate matching powered by RoomSync.

Location

• Just minutes to the College of Business, Agriculture & Biomedical Sciences.
• Just steps to Kyle Field, Olsen Field, and Reed Arena.
• On the A&M bus route.
• Walk or bike to class.
• Walkway to the Texas A&M University campus.
• Close to these Aggieland faves.

THE CALLAWAY VILLAS

Callaway Villas, one of College Station's premier student apartments near Texas A&M, offers fully furnished villas and flats with private bedrooms and bathrooms, internet included in every unit, and more amenities for health, fitness, and socialization.    

Amenities
Fit, Healthy, & Happy

• 24-hour, state-of-the-art fitness center with strength equipment, cardio machines, and free weights.
• Swimming pool with hot tub and sun deck.
• Basketball court.
• Sand volleyball court.
• Recreation center with billiards, foosball, shuffleboard, air hockey, and a poker table.
• Multimedia area with gaming systems.
• Professional BBQ grills.
• Movie theater room.

Prepare to Succeed

• Academic Success Center with iMacs, PCs and free printing.
• 24-hour group study lounge.
• Enhanced-privacy floor plans for study.
• Internet included in every unit.
• Wi-Fi throughout the community.

Location

• In the heart of Aggieland, just steps from Kyle Field, MSC and Reed Arena.
• A&M bus route/walk or bike to class.
• Close to these Aggieland faves.    The Lifestyle
• Fully furnished villas and flats.
• Private bedrooms and bathrooms.
• Fully equipped kitchens with black appliances.
• Leather-style furniture.
• 2" wood-style blinds.
• Hardwood-style flooring.
• White noise suppression.
• Stackable washer and dryer included.
• G2B® - High speed internet up to 1Gbps included per bed.
• Trash included.
• 24-hour, on-call staff.
• Bike storage.
• Community Assistant staff.
• Courtesy patrol officer (see office for hours of service).
• Covered and surface parking available.
• Gated community with limited access.
• Individual liability leases.
• Professional, on-site management and maintenance.
• Roommate matching powered by RoomSync.

POSITION

The Director of Property Management, The Callaway House & Callaway Villas at ACC plays a pivotal role in enhancing the resident experience across multiple properties while reporting to the Regional Director. This position serves as a critical step in the transition from managing a single property to overseeing regional operations. In this role, you’ll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Director will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value. This role oversees Callaway Villas and The Callaway House in College Station ,TX.

POSITION DESCRIPTION

JOB RESPONSIBILITIES

• Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for multiple properties, ensuring they are at ACC standards;
• Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance; create a positive, engaging workplace for team;
• Conduct performance evaluations of direct reports and performance discussions with team members;
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports;
• Ensure portfolio has well-executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans;
• Set goals with property leaders, conduct performance evaluations, and develop plans. Collaborate with the Regional Director on succession planning and cross-train for operational flexibility;
• Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient workorder completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value;
• Oversee Resident Experience Managers (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions;
• Attend resident events as needed and resolve all escalated resident concerns;
• Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships;
• Lead communication throughout the portfolio to align with operational goals; implement policies to increase a safe work environment for all employees;
• Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns;
• Partner closely with support teams, including HR, Facilities, and Retail support, to address concerns and provide assistance to clear roadblocks for teams;
• Maintain key control oversight, including key box access;
• Other duties as assigned by the manager.

SUPERVISORY RESPONSIBILITIES

• Carry out supervisor responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems;
• Coach, train, and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

QUALIFICATIONS:

• 5 years of leadership experience in student or multi-family housing, or similar industry;
• Bachelor’s degree in business or relevant field preferred;
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills;
• Strong communication and collaboration skills;
• Demonstrated leadership skills.

LOCATION

College Station, Texas offers a mix of small-town charm and big-university energy, thanks to being home to Texas A&M University. The city has a strong sense of community with traditions centered around Aggie pride, making it especially appealing to students, faculty, and alumni. Residents enjoy a relatively low cost of living, family-friendly neighborhoods, and a growing number of dining, shopping, and entertainment options.

Outdoor enthusiasts can take advantage of local parks, trails, and recreational areas, while sports fans have plenty to cheer for with the Aggies. College Station also has a welcoming atmosphere, a blend of diverse cultures, and is conveniently located between Houston and Austin for easy access to larger city amenities.

INTERVIEW PROCESS

ZRG provides our global Clients with a rigorous and patented assessment platform grounded in data and analytics. Our interview process includes the following:

1.    Initial interviews with ZRG
2.    ZRG presentation of candidates to Client for calibration and discussion; Client selects candidates for consideration and initial interviews
3.    Candidates complete ZRG’s on-line assessment
4.    Finalist candidates advance to second and third round interviews with broader leadership team
5.    Formal referencing
6.    Offer extended

ABOUT ZRG PARTNERS

ZRG is a global talent advisory firm that is changing the way companies hire and manage talent. ZRG’s data-driven approach to executive and professional search has been changing the way clients think about how to find top talent. The company’s digital Zi platform combines talent intelligence, candidate insights, and process improvement to dramatically deliver executive searches quicker and with proven better results.

Dakota Doman
Managing Director
ddoman@zrgpartners.com

Dakota Doman is a dynamic and visionary executive with more than 15 years of leadership experience spanning higher education administration, executive search, organizational strategy, and governmental affairs. He is a Managing Director in ZRG’s Education Practice, bringing a comprehensive perspective on leadership needs within academic institutions, especially Historically Black Colleges and Universities (HBCUs). Before ZRG, Dakota was the President and Managing Principal of TM2 Executive Search, the only search firm founded to provide executive talent solutions to HBCUs, where his work focused on inclusive leadership recruitment, strategic talent pipelines, and governance transformation, contributing to successful placements in C-suite and senior academic roles across the country. Under his leadership, TM2 was nationally recognized for reshaping the executive hiring landscape for historically underserved institutions, and Dakota was featured in the February Black History Month edition of Diverse: Issues in Higher Education, a national publication spotlighting leaders advancing equity and access in higher education.

Link to complete bio for Dakota Doman.

Jerel Booker
Principal
jbooker@zrgpartners.com

Jerel Booker is a seasoned executive specializing in talent strategy, organizational growth, and executive search, with over two decades of leadership experience across higher education, K–12, and nonprofit sectors. Most recently, he served as Associate Managing Principal and Chief Operating Officer at TM² Executive Search, where he conducted national executive searches and oversaw enterprise operations—aligning people, processes, and performance to drive organizational growth and client impact.

Link to complete bio for Jerel Booker.