ZRG worked side-by-side with a large pharmacy benefits supplier to regain sustainable growth in its public sector business, which serves federal, state, and local agencies of all types.

The context

Sales and revenue had been declining in its government-focused business. This publicly-held company wanted to revitalize their approach to this area of the business to increase profitability and revenue generation.

Our approach

• Facilitate a senior team alignment process (STAP) to develop a transformation strategy with key leaders.
• Create a "case for change" and a strategic business framework as the basis for organizational change.
• Help leadership team design and deliver an ongoing approach to sustaining urgency and alignment throughout the organization via virtual modules.

Results

• Developed a new sense of urgency for transforming their business.
• Learned how to take an enterprise-wide perspective and share accountability for success of the overall business.
• Outlined a clear picture of stakeholders, including a focus on the agencies and patients who they serve.
• Prioritized goals with input from entire leadership team and focused on a few critical strategic imperatives that will accelerate the transformation.
• Began communicating and aligning the rest of the organization around the transformation agenda.

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