Issue/opportunity

A global pharmaceutical client needed to ensure commercial success for a new product launch, which relied on the seamless governance of a complex supply chain and manufacturing infrastructure.

Approach/outcomes

• Optimized the global end-to-end clinical business chain, with a focus on Order-to-Cash processes for commercial launch readiness.
• Led SAP hypercare and commercialization support, with project managers and superusers guiding strategic decisions.
• Executed a cross-functional process and value stream mapping initiative to identify bottlenecks and enhance scalability.
• Integrated over 50 internal SMEs to benchmark current state operations across the value stream.
• Revised and developed SOPs, work procedures, and forms to align with SAP updates and commercialization requirements.
• Simultaneously developed training materials for Supply Chain, QA, Warehouse, and external partners.
• Improved supply chain visibility and efficiency, achieving approximately 10-12%reduction in order cycle time.
• Enhanced process consistency and scalability, driving 8-10% improvement in operational efficiency and faster time-to-market readiness for future product launches.