Media Infrastructure Case Study

2 Min. Read

Technology company culture

Client Context

Leading player in an industry undergoing transformation.
Executive team developed a big vision for the future.
Strategic challenge to move from “maintain to grow” into adjacencies, attract new clients, operate in new geographies and leverage latest technologies.
Rate and extent of change (including a major restructure) caused some pain points for the engineering-based, long tenured, highly distributed workforce.
Executive team sought help with the cultural stretch required to support the strategic shift.

3 culture goals of Accountability, One-Team and Curiosity embedded and amplified, acting as a bridge to the strategy.
Senior leaders aware of their shadow, more consistently role-modelling desired behaviours and encouraging them in others.
Focused improvement to increase pace and specifically make decisions faster and reduce the time spent in meetings.
Industry-leading response to hybrid and remote working.
Employees anecdotally say it “feels like a different company”.

Culture Diagnostic alongside of strategy launch to understand future state and current state.
Leadership event and leadership development to increase capacity for change and the ability to deliver that change.
Embedded a mindset of personal responsibility “top to bottom” to have more people leaning in and supporting change.
Identification of symbols and systems (policies, processes) sending the strongest messages reinforcing current culture and a plan to change them.
Culture Community of frontline colleagues developing ideas and behavioural experiments to catalyse change.