Tyler Christiansen, CEO of Funnel, discusses centralization, AI, and how his software innovation revolutionizes the owner-renter relationship.

This episode follows my conversation with David Stanford and Chris Shaida of RealFoundations, where we established the importance and meaning of an operating platform. Tyler challenges this concept with Funnel, a multifamily prop tech company, that fundamentally changes the essential way of operating an apartment business. This has created centralization in a model that had been property centric and decentralized previously. With this centralization, new specialized support disciplines based in call centers, show the impact of leveraging AI for specific roles.

Tyler’s insights offer a reminder of how quickly the industry is evolving, the necessity of strategic implementation and a willingness to reimagine the customer experience.

Deepali Vyas, Head of Data and AI Search at ZRG, again helps us parse through the major takeaways and see this conversation from the lens of her expert perspective on the business landscape as a whole. I was blown away by this conversation and I hope you enjoy it.

Resources:

• Funnel
• Tyler Christiansen | LinkedIn

Related Episodes:

• David Stanford & Chris Shaida | Co-Founders, RealFoundations

‍