Client: Leading Industrial Distributor

The context

North America’s largest plumbing and HVAC distributor recognized the need to address the complex challenges and opportunities that rising leaders experience in the workplace. With more than 130 years of leadership in its ?eld, both the organization’s products and workforce have grown and diversi?ed over the years. Along with that growth came the need for leadership development to support the company’s top talent and help them succeed.

This case study analyzes 2 years of the partnership, which included approximately 220 leader participants.

Our approach

To meet the needs of the distinct leadership levels within the partnership, ZRG designed ?ve different programs to empower rising leaders to accelerate their careers within the organization. The programs for these cohorts included:

• Immersion Pre-Work: 360° Leadership Surveys and Saboteurs Assessments
• In-Person Workshops: Examples include Accelerating Strategic Thinking Capabilities, Creating and Communicating a Compelling Leadership Brand, Driving Organizational Change, and Building Self-Awareness, Con?dence, and Courage
• Coaching & Networking: Individual Action Plans, Group Coaching, and Peer Network Meetings, Peer network meeting

Results

• Overall themes from participant feedback include: Engaging, Dynamic, Unparalleled Community, Life Changing, Empowering, Supportive, and Powerful
• The retention rate for the 220 participants is 92%
• The average net promoter scores across all 5 programs is 9.8 (on a scale of 1-10)
• Participants reported a 47% increase in understanding of the learning objectives for each program

Participant quotes

• “Incredible amount of relevant research and best practices curated and delivered in an engaging and dynamic manner that allowed us to re?ect internally and appreciate how others’ journeys have been similar.”
• “The tremendous sense of belonging and community is unparalleled to any other professional development program.”
• “This was the best leadership development that I’ve ever been part of. Everything was well thought out, the information was truly helpful, and the power and potential of the women in this room was remarkable. I feel more empowered and supported than ever before in my career.”
• “Wow, what an experience. Life changing for me. Expanded my mindset on how much support my company provides for professional development.”
• “What resonated to me was the amount of possibilities within our organization and senior leaders who care enough to invest in us to create opportunities with open door policy. This program is truly a great asset for future leaders.”

Our expertise

Leadership development and acceleration, building diverse leadership pipelines

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