Client: Technical Workforce Solutions Firm

The context:

A rapidly growing technical workforce solutions firm, the largest in the aviation industry, faced a pivotal moment as its founders prepared to step back from daily operations. The Chairman, CEO, and President needed to adopt a more strategic, less hands-on approach, while the leadership team was tasked with stepping into their roles as authentic, capable leaders. This shift required significant behavioral and operational changes to ensure a seamless transition and sustained success.

Our approach:

ZRG led a multi-faceted program to elevate leadership capabilities, foster alignment around a unified vision, and prepare the team to effectively present the company’s value to potential investors.

Key initiatives included:

• Individual Executive Coaching: Personalized coaching for each leader to develop strategic focus, confidence, and readiness for this critical organizational evolution.
• Founder Coaching: The Chairman, CEO, and President participated in targeted group coaching sessions to prepare them for transitioning to a higher-level strategic focus while empowering their successors.
• Team Coaching: Collaborative sessions helped the leadership team solidify their shared vision and demonstrate their ability to lead independently. To simulate real-world leadership scenarios, the founders stepped back from these sessions, allowing the team to demonstrate their capability to lead.
• Leadership Communication Training: A storytelling and presentation workshop equipped leaders with skills to articulate the company’s value proposition, handle investor inquiries, and communicate effectively across all levels.
• Board Readiness Support: The Chairman and COO received tailored guidance from an Executive Advisor and Board Preparedness Expert to prime them for future board roles.

Results

• An average ROI of $326,563 per individual executive coaching engagement, with a total ROI exceeding $2.5 million across eight engagements.
• Improved productivity and own retention among participants.
• Enhanced team cohesion, with leaders prioritizing collaboration and organizational goals over departmental silos.
• Improved relationships with stakeholders and greater trust-building efforts with the next tier of leadership.
• A marked reduction in conflict as leaders embraced accountability and ownership, fostering a more structured and focused environment.

Our expertise

Executive Coaching, Founder Coaching, Team Coaching, Executive Advisory, Leadership Communications

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