Client: State-Wide Healthcare System

The context

The organization sought a very different, fresh approach to developing their senior-level leaders while also addressing a significant organizational and indus­try-wide problem — clinician burnout.

Our approach

ZRG developed a high-impact action learning program that included:

• Identifying a broad organizational problem for the teams to analyze
• Dividing the senior group into two diverse teams to tackle the problem and create multiple innovative solutions
• Holding four two-day sessions over three months, during which each team developed solutions and presented to the executive team for implementation
• Dedicating one day of each session to leadership skills training to complement each stage of the action learning process

Results

• Strong positive feedback from participants, despite being pushed out of their comfort zones and pressed for time
• Participants appreciated the blended approach, visibility to executives, exposure to organizational issues, and networking with diverse colleagues
• An executive steering committee was created to implement elements of both teams’ solutions
• Another successful action learning program was subsequently conducted, this time targeting the issue of emergency room optimization. Future roll-outs will occur twice per year

Our expertise

Action Learning, Leadership Development

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