Client: Global Financial Services Firm

The context:

Seeking a global coaching provider, a large financial services firm hosted a summit for prospective partners, including ZRG. The event allowed providers to learn about the firm’s leadership goals and business strategies, then to present their proposed approach. Our ability to measure and demonstrate impact through our proprietary ROI Coaching Dashboard earned us the opportunity to design a tailored coaching approach for the firm’s Women in Leadership program.

This initial engagement highlighted our commitment to building strong, lasting client partnerships. The client valued our highly flexible, responsive partnership focused on delivering tangible outcomes, which ultimately led to ZRG's designation as the firm’s coaching partner-of-choice. Today, this partnership includes multi-year contracts delivering coaching solutions across various leadership levels and initiatives.

Our approach:

Programs included:

• Executive Transition: New Leader Acceleration coaching sessions to fast-track leaders’ integration into a new roles and teams. Focused on fostering open dialogue that aligns team and leader priorities, operating rhythms, and provides leadership insights and coaching for achieving key outcomes.

• Director-Level Coaching: Tailored coaching for high-potential Directors to enhance leadership skills, enabling career progression and success within the organization.

• Women in Leadership Coaching: Targeted coaching for high-potential female leaders, focusing on leadership development and skill-building needed for career advancement.

• Individual Executive Coaching: Personalized coaching for senior leaders, aimed at strengthening leadership, driving business results, and enhancing emotional and mental resilience for high-performance in their roles.

• New Director Program: Designed to build essential leadership skills for newly appointed Directors, transitioning them from subject matter experts to leaders of leaders while fostering cross-functional collaboration and addressing unique leadership challenges.

Results

• Since 2019, leaders have reported a combined ROI of more than $150,000,000 on the coaching partnership.
• Most cited tangible business impacts affected: 1) Organizational Strength, 2) Productivity, 3) Reduced Turnover, and 4) Own Retention.
• Most cited intangible business impacts affected: 1) Improved Teamwork, 2) Increased Organizational Commitment, 3) Improved Job Satisfaction, and Improved Relationships with 4) Peers, 5) Reports, and 6) Stakeholders.
• ZRG serves as a trusted extension of the talent and development teams. The coaching program is an integral, seamless component of the firm’s leadership development framework, operating as an integrated support system where all tools are aligned to and reinforcing the firm’s desired leadership behaviors. When a new coaching need arises, our team initiates the development journey, guiding leaders through the entire engagement, from coach selection, assessments and stakeholder feedback sessions, and personal development planning to coaching journey immersion, daily learning application, and growth tracking.  

Our expertise

Executive Coaching

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