Background:

Sodexo Live! is a global leader in hospitality services, specializing in delivering premium food, beverage, and guest experience solutions at some of the world’s most prestigious venues. As part of the broader Sodexo Group, the organization operates across sports stadiums, convention centers, cultural institutions, and entertainment venues, providing tailored services that enhance the overall visitor experience.

With a strong emphasis on service excellence, sustainability, and innovation, Sodexo Live! partners with clients to create memorable moments for guests while maintaining high standards of operational efficiency and safety. The company is known for its commitment to quality, diversity, and community engagement, supporting both local economies and global best practices.

Employees at Sodexo Live! play a critical role in delivering exceptional hospitality experiences, working in dynamic, fast-paced environments that value teamwork, customer focus, and continuous improvement. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

University of Missouri

The University of Missouri (“Mizzou”) is a flagship public research institution located in Columbia, Missouri, and a member of the Southeastern Conference (SEC), one of the most competitive and commercially significant conferences in collegiate athletics. With more than 32,000 students and a nationally recognized athletics program spanning 18 NCAA Division I teams, Mizzou delivers a year-round calendar of high-profile sporting events that drive significant fan engagement and campus activity.

Mizzou Athletics supports a broad and diverse portfolio of sports, including football, men’s and women’s basketball, baseball, softball, volleyball, gymnastics, and wrestling, among others. These programs collectively create a dynamic, multi-venue environment with consistent event frequency throughout the academic year, ranging from large-scale SEC matchups drawing tens of thousands of fans to more intimate, high-energy indoor competitions. This breadth of programming requires scalable, flexible operations capable of supporting varying attendance levels, venue types, and fan expectations across different sports and settings.

At the center of Mizzou’s athletics landscape is Faurot Field at Memorial Stadium, home of Missouri Tigers football since 1926. The venue currently seats approximately 60,000+ fans and has undergone significant recent investment, including a major south end zone redevelopment and ongoing centennial renovation efforts focused on enhanced premium inventory and fan amenities. These upgrades have introduced expanded club spaces, suites, and donor hospitality areas, alongside improved concourses, concessions, and gathering spaces, positioning the stadium as a modern SEC facility while maintaining its historic character and traditions.

Any interested candidates should contact ZRG directly.
Contacting Sodexo Live! will only delay consideration of your qualifications.

Position Summary:

The General Manager will oversee a high-performing team delivering exceptional guest experiences through food, beverage, and premium services. They be the strategic leader driving operational excellence, innovation, and community engagement.

The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting.

Duties and Responsibilities:

• Leads all operations including concessions, catering, suites, clubs, and special events.
• Provides hands-on leadership and direction to department heads and staff.
• Fosters relationships with the campus organization, vendors, and community partners.
• Champions innovation in service delivery, technology, and fan engagement.
• Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
• Participates in the recruitment, selection and training processes as needed.
• Identifies and responds to client and customer feedback and assists in escalated situations as necessary.
• Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.

Qualifications, Skills and Education Requirements:

• Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
• A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, preferably in sports.
• Proven success in leading large teams and focus on exceptional client relationships and customer service.
• Strong financial acumen and managing multimillion-dollar operations.
• Passion for sports, entertainment, and creating unforgettable guest experiences.
• Ability to thrive in a fast-paced, high-profile environment.
• Demonstrated success in interfacing with a variety of organizational functions and departments.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.