OEG Sports & Entertainment

Background:

OEG Inc. is a North American leader in sports, entertainment, and live experience development, serving as the owner of the Edmonton Oilers (NHL) and operator of Rogers Place, one of the premier multi-purpose venues in the industry. OEG also owns the Bakersfield Condors (AHL) and Edmonton Oil Kings (WHL). Anchored within ICE District, including ICE District Plaza and Fan Park @ ICE District, OEG delivers year-round experiences across sports, concerts, and major live events. The platform is further enhanced by an industry-leading community foundation and film production company, Dark Castle Entertainment, extending its reach into content, culture, and storytelling beyond the venue.

Hockey remains at the heart of OEG Inc.'s Sports & Entertainment organization, driven by the Edmonton Oilers, one of the world’s most iconic sports franchises. With a proud history and global reach, a premier arena and surrounding district, and an intensely loyal fan base, the organization is built on a powerful foundation. Paired with industry-leading revenues, expanding opportunities in content and gaming, a roster featuring two of the world’s top players, it is exceptionally well positioned for sustained success and growth both on and off the ice for years to come.

With world-class venues, operational expertise, brand identity and awareness and a far-reaching reputation now in place, Edmonton’s ICE District is a highly sought-after destination for employers, performers, fans, visitors, residents and consumers to live, work, stay and play. Managed and activated by OEG Sports & Entertainment, the organization continues to transform downtown Edmonton through ICE District, the heartbeat of the city and epicentre of entertainment.

Additional offerings under the OEG Inc. portfolio:

• OEG Inc.’s film production company, Dark Castle Entertainment, is a successful independent film and television production/development company with a diverse IP library of film and television titles, deep connections within the entertainment industry and is well known for its ability to create atmospheric, visually striking films.
• Tokyo Smoke is an award-winning cannabis retailer committed to bringing Canadians the highest quality, regulated products online and across 61 convenient retail locations. Tokyo Smoke educates and empowers customers to make well-informed decisions about safe, high-quality cannabis products—curating unique offerings and product assortments that reflect Canadians’ interests, neighbourhood by neighbourhood. The group operates approximately 167 locations in total across Ontario, Manitoba, Saskatchewan and Newfoundland and Labrador through its various retail programs.
• Complementing the sports and entertainment and cannabis divisions, the organization’s partnerships through OEG Hospitality feature a wide variety of the country’s best-known, award-winning restaurants, along with catering and event venues in Canada’s growing restaurant industry—with a successful 30+ year history of culinary, experiential and operational excellence.

Any interested candidates should contact ZRG directly.
Contacting OEG Sports & Entertainment will only delay consideration of your qualifications.

Position Summary:

The Director of Fan Experience & Security will lead the strategy and execution of all fan experience and security operations across 100+ annual events at Rogers Place and ICE District, with a focus on delivering a safe, seamless, and best-in-class guest experience. Reporting to the Vice President & General Manager, Rogers Place, this role oversees all day-to-day functions of the Fan Experience and Security team with a focus on driving operational excellence and consistency across all events, brands, and touchpoints.

This role owns the end-to-end approach to fan experience and venue security, with each event guided by clear strategy and executed with consistency and discipline. The successful candidate will be a proven leader who will shape and elevate the guest journey by fostering a high-performing, service-driven culture grounded in OEG’s values of being Genuine, Great, Entrepreneurial, Inclusive, Passionate, and Teamwork.

Duties and Responsibilities:

Leadership & Team Development

• Inspire and develop team members to strengthen strategic thinking, align actions with OEG’s vision and values, and uphold the organization’s behavioural standards.
• Oversee the Fan Experience and Security team through all phases of the employee journey from recruitment through onboarding, training, performance management, retention, and recognition.
• Lead day-to-day performance management of direct reports, including regular check-ins on priorities, timelines, and deliverables.

Fan Experience & Security Strategy

• Lead the development and continuous improvement of the Fan Experience and Security team to drive alignment with the OEG CX Signature Program, policies, and procedures.
• Leverage professional and life experience to develop new approaches and establish best practices.

Operations & Event Execution

• Lead the performance of the Fan Experience and Security team before, during, and after events (Oilers, Oil Kings, Live Events, and ICE District).
• Carry out supervisory responsibilities during events, including serving as Manager on Duty and Incident Commander.
• Support planning and management of security systems throughout Rogers Place and ICE District.

Security, Compliance & External Relations

• Act as the liaison for NHL Security and any security needs, from event planning to all our different brands’ operations inside Rogers Place or in the ICE District.
• Develop and maintain relationships with COE regulatory agencies (EFRS, EPS, EMS), and lead the development of communication protocols and standard operating procedures to ensure full alignment.

Stakeholder Management & Collaboration

• Communicate effectively, build strong employee relationships, and support key stakeholders to achieve OEG goals and objectives.
• Support fellow business units through a proactive approach to meet their operational needs.
• Work directly with internal and external stakeholders on all aspects of the fan experience and service recovery to maintain satisfaction to all ticketed customers.

Financial Management & Strategic Initiatives

• Optimize expenditures through operating budgets monitoring including daily follow-up, annual forecast and analysis of labour costs.
• Identify and promote new projects annually to support both quantitative and qualitative goals.

Qualifications, Skills and Education Requirements:

• Minimum 7 years managing people with diverse roles and responsibilities, in sports and entertainment an asset.
• Bachelor’s degree in a related field.
• Proven knowledge in strategic planning, and operations of large groups of employees.
• Effective supervisory and management experience, focused on performance development, leadership, and retention.
• Experience in management of multi-million-dollar annual operating budgets.
• Available to work business hours and event-based schedule which includes evenings, weekends, and statutory holidays.
• Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint.
• Current Security Services and Investigator's Act (SSIA) License.
• Ability to work with a dynamic group of individuals in many different departments and prioritize tasks.
• Customer-centric approach with a dedication to leading and delivering internal and external positive experiences and collaborations.
• Strong organizational skills, resourceful and proven ability to handle multiple projects simultaneously.
• Possesses a high level of accuracy and attention to detail.
• Creative, resourceful, impactful communication skills.
• Self-starter who’s excited by autonomy and has a relentless drive to exceed expectations
• An open-minded, positive leader with a customer-centric focus who is comfortable adjusting on the fly.
• Promotes a team-first mentality and you thrive in a collaborative, egoless environment.
• Exhibits an organized, keen eye for detail, and incredible time management skills.
• Experience building great working relationships at all levels within an organization.

Benefits:

• 100% Employer Paid Benefits + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment Ticket Options
• Healthcare and Lifestyle Spending Account Options
• On-Site Parking and Transit Allowance
• On-Site Gym
• Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT
• Social Work Culture + Employee Events

ZRG’S Commitment:

At ZRG, we do not just accept differences—we celebrate and support it. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, pregnancy, race, color, religion, national origin, disability, genetic information, marital or partnership status, military or veteran status, age, or any other characteristic protected by applicable law. ZRG is an equal opportunity employer and workplace, and we encourage applicants of all backgrounds & communities to apply.